PRIVACY POLICY
Updated On Nov 7, 2024. Version 1.1
Your privacy is important to us, so Dreamflights Private Limited, India, has created the following Privacy Policy ("Policy") to let you know what information we collect when you visit our Site http://instacharter.app ("Site") or Instacharter Applications, why we collect it and how we use it.
The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our Site.
When this Policy mentions "We", "Us," and "Our" it refers to Dreamflights Private Limited and its subsidiaries and affiliates.
The term “site”, “Site”,“website” or “application” refers to all services offered by Dreamflights private limited.
This Privacy Policy is governed by our Terms of Service.
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at info@instacharter.app.
1. INFORMATION WE COLLECT FROM YOU
We collect the information You provide to us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.
Account Signup Information. When You create the account, we may ask You to provide the signup information, such as Email, Password, Name, Address, and Phone.
Communications, Chats, Messaging. When you communicate with us through email or any other way, we collect information about your communication and any information you choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
Payment Information. To order and use features of the Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card number, Credit or debit card type, Credit or debit card expiration date, Billing address, Tax number, Name and surname.
Login information. We collect Login information if You are logging into our account with Authentication Data.
2. INFORMATION WE COLLECT AUTOMATICALLY
When you use our Site or contact us directly we may collect information, including your personal information, about the way you act on our Site, the services You use and how You use them.
This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.
Log data and Device information. We automatically collect log data and may collect device information when you access and use the Site, even if you have not created an Account or logged in. That information includes, among other things: Browser type, Date/time stamp, Internet protocol (IP) addresses, Operating system, and Referring/exit pages.
Tracking technologies and Cookies. We use Device ID, Phone model, Customer number, Cookies, and CI codes (click tracking). We also automatically collect information about the device’s operating system.
Geo-location data. We may collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. Such data may be collected only when you access the Site using your device.
Usage information. We use a tool called "Google Analytics" or other similar systems to collect information about your interactions with the Site (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Site. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
3. THE WAY WE USE YOUR INFORMATION
We process your information adhering to the general data processing principles.
We may use the information we collect through our Site for a number of reasons, including to:
to identify user
to create account
to create a trusted environment
to create statistics and analyze the market
to stay connected
to customize marketing
to send billing information
to manage user orders
to contact user
to improve services
to ensure data security and prevent fraud
to comply with applicable laws
to request feedback
to post testimonials
to provide support
We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.
4. DIRECT MARKETING
We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.
If you wish to withdraw the consent for direct marketing and refuse to receive information from us, you may exercise such an option at any time you wish by sending an email to support@instacharter.app or clicking on a link for that purpose at the bottom of our e-mail with the newsletters.
5. HOW WE MAY SHARE YOUR INFORMATION
We may share your information with third parties that we use to provide and support our Services:
Invoicing and Billing companies - Stripe and Razorpay
Other - Paypal
Other - Other User of The Application
We may also disclose your information to third parties:
where required by law or regulatory requirement, court order or other judicial authorization;
in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
and to protect the vital interests of an individual.
6. COOKIES
Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.
Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.
Cookies we may use on our Site:
Strictly necessary cookies - These cookies are required for the operation of our Site. They help us to show you the right information, customize your experience, and allow us to implement and maintain security features as well as to help us detect malicious activities. Without these cookies operation of the Website would be impossible or its functioning may be severely affected.
Functional cookies - These improve the functional performance of our Website and make it easier for you to use. These cookies remember the settings selected by the Visitors (for example, the settings of language and time zone). With the use of these cookies, the Visitors may avoid the changes of settings during each visit to the Website. These cookies also remember changes made by you on the Website (for example, in case you leave a comment on the Website). These cookies do not track your behaviour on other websites.
Performance cookies - These cookies show us if the Visitor has visited our Website before. The analytic cookies allow us to recognize and count the number of users of our website and see how such users navigate through our Website. We also use cookies to understand, improve, and research products, features, and services. For instance, analytical cookies may show us which websites are visited more frequently, help us to record the dysfunctionalities of the Website, etc.
You may find more information about how to delete cookies, as well as other useful information related to the use of cookies, on the website http://www.allaboutcookies.org/.
7. INFORMATION FROM MINORS
This site and our Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Site or Services.
We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.
8. SENSITIVE INFORMATION
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.
Please do not send, upload, or provide us with any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe it might contain sensitive data.
9. PAYMENT INFORMATION
To order and use our services we may require you to provide certain financial information to facilitate the processing of payments. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy.
10. THIRD-PARTY LINKS
Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.
11. RETENTION
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.
We will retain your personal information as long as we need it to provide services to you unless we are otherwise required by law or regulations to retain your personal information longer.
12. SECURITY
We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.
We, therefore, encourage you to avoid providing us or anyone with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm.
If you have any questions regarding the security of our Site or Services, you are welcome to contact us at info@instacharter.app.
13. YOUR RIGHTS
You are entitled to a range of rights regarding the protection of your personal information. Those rights are:
The right to access the information we have about you. If you wish to access the personal information that we collect, you can do so at any time by contacting us using the contact details provided below.
The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
The right to lodge a complaint. You can raise questions or complaints to the National Data Protection Agency in your country of residence in the event that your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.
14. APPLICATION OF POLICY
This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.
15. AMENDMENTS
Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).
16. ACCEPTANCE OF THIS POLICY
We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way indicated in Section 15. Continued use of this Site implies acceptance of the revised Policy.
17. ESCALATION MATRIX.
Support assistance shall be through email to support@instacharter.app. Most tickets are resolved within 24hrs. If you are not satisfied with the resolution provided, the escalation matrix is below.
1st Level – Compliance Manager
Name : Aman Chahar
E-mail : aman@instacharter.app
2nd Level – CEO
Name : Abhishek Sinha
E-mail : aby@instacharter.app
18. FURTHER INFORMATION
If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at info@instacharter.app